Privacy Policy

1. Introduction

Zhongshan Lixin Electric Appliance Co., Ltd. (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://lxinkitchen.com (the “Site”) or interact with us as a business partner, customer, or visitor.

By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Site.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Identification Information

Name, email address, phone number, company name, job title, country, and any other details you provide via our contact forms, email inquiries, quotation requests, or order communications.

2.2 Business Information

Information related to your business, such as product preferences, model selections, target markets, order history, shipping addresses, billing addresses, and any specifications necessary for fulfilling our OEM/ODM services.

2.3 Usage Data & Technical Information

When you visit our Site, we may automatically collect information sent by your browser, including:

• IP address

• Browser type and version

• Operating system

• Pages you visit

• Time and date of your visit

• Time spent on each page

• Referring website addresses

• Other diagnostic data

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand visitor behavior. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our Site may not function properly.

3. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries, process your requests, and provide customer support

• To prepare quotations, process orders, and manage OEM/ODM projects

• To communicate with you about samples, trial orders, production progress, and shipments

• To manage our business relationship with you

• To improve our website, products, and customer service

• To send you occasional updates, newsletters, or promotional materials — only if you have consented to receive such communications (you may opt out at any time)

• To analyze usage trends and optimize our Site performance

• To comply with legal and regulatory obligations

• To protect the security and integrity of our Site and business

4. Sharing Your Information

We value your trust and do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

4.1 With Service Providers

We may employ third-party companies to facilitate our service (e.g., shipping and logistics partners, IT and hosting providers, email delivery services). These parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, government agency, or regulatory body).

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure

• Firewall and antivirus protections

• Restricted access to personal data on a need-to-know basis

• Regular security reviews

However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. Any transmission of personal information is at your own risk.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to:

• Comply with our legal obligations

• Resolve disputes

• Enforce our agreements

• Support ongoing business relationships and order history

When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

To exercise any of these rights, please contact us using the details provided in Section 11 below. We will respond to your request within a reasonable timeframe, typically within 30 days.

8. International Data Transfers

As a global manufacturer serving customers worldwide, your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside China and choose to provide information to us, please note that we transfer the data to China and process it there. By using our Site and providing your information, you consent to this transfer. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Third-Party Links

Our Site may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We strongly advise you to review the Privacy Policy of every site you visit.

10. Children’s Privacy

Our Site is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page

• Updating the “Last Updated” date at the top of this page

• Providing prominent notice on our Site when material changes are made

You are advised to review this page periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.